Recently I was asked to check availability for a program in Las Vegas. We would like to hold a pre-meeting before a sister organization has their meeting.
It was a lock for the hotel. If they had space, we wanted it. No muss, no fuss. Just send us the contract. I was surprised there wasn't interest in negotiation on our part, but given that the location was already chosen... There wasn't much wiggle room.
However, it took two weeks to make live contact with the salesperson that handled our business segment at the right property. It was an unfortunate combination of my limited schedule, a two hour time difference and whatever factors restricted communication on her end.
From that point forward, our disjointed communication was via email. Our communication didn't improve, but at least I could copy the planner in charge of this event. Although I was still ashamed about the molasses like pace of the information exchange, I could readily prove that I wasn't limiting factor.
It took nearly 5 weeks to contract the event.
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